Do you have a hotel stay purchased through Booking.com that you now want to cancel? Booking.com has various cancellation policies for different types of bookings. It all depends on the terms and conditions of your hotel and the type of rate you booked. Different hotels have different cancellation policies. Booking.com will display the cancellation options when you reserve your trip and also in the confirmation email received after booking your trip. If your reservation is labelled ‘non-refundable’ this means that you cannot cancel or change it. You can choose not to show up, but you will still be charged 100% of the cost. If you are allowed to cancel, this is usually within a time-period and it will be shown clearly on your booking confirmation email. Many hotels charge fees for cancellations or keep your deposit, even if you cancel within this defined cancellation window.

If you wish to review, adjust or cancel your trip reservation, you have to check your confirmation email and follow the instructions inside. Or you can log into your online account with Booking.com and view the reservation from there.

Can I get a refund for my Booking.com reservation?

If you choose to cancel your trip, your refund depends on your trip provider’s terms and conditions. Read them carefully before choosing to cancel. If you have purchased the cheapest rate or if you have used some special offers through Booking.com it is very likely that you won’t be allowed to cancel your hotel reservation.

I cannot cancel my Booking.com reservation. Do I have any other options to get a refund?

Yes. You can sell your hotel booking, package holiday or flight to another traveller and get your refund that way. Read below to find out exactly how this works!

Can I change my Booking.com trip?

If you are seeking to make changes to your booking.com reservation go to the confirmation email you received after booking your trip. Follow the instructions provided in the email.

If you are able to make changes to your trip, be aware that the trip provider will most likely charge you amendment fees. Some trip providers may treat your changes as cancellation and charge you the associated cancellation fees and require you to rebook your trip.

Can I sell my own hotel reservation and get a refund that way?

If you have a non-refundable booking or feel like cancelling or changing your holiday will cost you a ridiculous amount of money, there is another way to get a refund. You can sell your hotel booking to another traveller and receive your refund that way. All you need to do is change the names on your booking to the person you are selling it to.

You can do this easily from your online account with Booking.com. Hotels do not charge any name change fees. When the new guest arrives, the hotel will take their credit card for any in-room purchases or expenses while they are there. So you won’t be responsible for any additional charges they incur while they are at the hotel.